Returns & Exchanges

At ciele cosmetics, we want you to love your glow. If you are not completely satisfied with your purchase, we accept returns of lightly used or unopened products within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack the items in their original packaging and attach the pre-paid shipping label provided via email.

3

Ship It Back

Drop off your package at any authorized carrier location; we recommend obtaining a receipt for tracking purposes.

4

Receive Your Refund

Once our warehouse inspects the return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing